Training — Terms & conditions
Course registrations may be submitted electronically using the online registration form (our preferred method). Alternatively, print the online form and mail or fax it to us. Individual forms are also available for some courses, which may be faxed or mailed. PAYMENT MUST ACCOMPANY YOUR REGISTRATION.
If your employer/workplace is paying, please submit the registration form (which is a Tax Invoice) to the appropriate people so that payment can be made. Please ALSO email us or submit the registration form so we know you are coming.
If you are registering via your admin or HR people —
We have had a number of instances recently where people have submitted the training form to their manager or training branch but where the form was NOT sent on to us in sufficient time. People showed up at the training and we had NO idea they were coming! We encourage you to submit the form online AS WELL (or email us) so that we know your registration is supposed to be coming. We CANNOT be responsible for any difficulties when your organisation has not actually forwarded your registration to us and you might miss out on the course (or on catering).
You should receive a confirmation email within a week of our receiving your registration (or immediately, if you register online). You will receive an email with detailed information about venue, parking, etc. If you have NOT heard from us after 2 weeks, please email.
Cancellation of courses
We reserve the right to cancel courses if insufficient registrations are received two weeks before the course is scheduled to commence. While we will do whatever we can to ensure that courses proceed as scheduled, there are some occasions where courses have to be cancelled, postponed or dates changed. Please keep this in mind when booking travel and/or accommodation.
Fees, cancellations & refunds — "Sale" rates
From time to time, we will offer "Sale" rates with a substantial discount on the usual training fee.
Payment for registrations at the "Sale" rate MUST be made at the time of making the registration and are NOT refundable.
Substitutions may be made — by email — up to 48 hours before the commencement of a course.
Fees, cancellations & refunds — Earlybird and standard rates
The "full rate" shown on the website is the advertised cost of the training. Any "Earlybird" rate or other discount is given at our discretion. Where an "Earlybird" rate is advertised, this will revert to the full rate for any particular course on the date advertised on the web site. We encourage you to register early. Please note that the applicable rate for payment is the rate current, and shown on this web site, on the date payment is made (NOT on the date you submit your registration, if that is earlier). That is, payment must be received by the Earlybird deadline as advertised, otherwise the full fee is payable — even if you registered earlier. Please bear this in mind if you register for the Earlybird rate but your organisation is making the payment.
Cancellations up to 14 days before a course attract a 15% cancellation fee; cancellations 7-14 days before a course incur a 50% cancellation fee. No refunds are given for cancellations less than 7 days before a course. Substitutions may be made — by email — up to 48 hours before the commencement of a course and full payment is due if a person who has registered for a course fails to attend without having given 7 days notice.
If you have submitted a registration form (online or otherwise), cancellation fees are payable if you cancel your course registration (or do not attend) EVEN IF the course fee has not yet been paid.
Course fees include printed materials, morning and afternoon teas and lunch. All courses run from 9.30 am to 4.15 pm. Attendance at the second day of a two-day course is conditional on having attended the first day.
We regret to have to say that we will enforce these conditions — and seek legal remedy when necessary.
All our courses include real case material — case examples and video of actual therapy sessions. Where possible, we will alter any identifying information to ensure client confidentiality. When we use any video or case material that includes identifying information, we have obtained informed consent from clients to do so. By registering for the training, you AGREE to maintain confidentiality regarding all material shared during the course. Course content, including video material, may NOT be copied, recorded or borrowed.
Our courses provide opportunities for participants to share their own case examples and experiences. It is YOUR responsibility to ensure that you have appropriate informed consent from your clients and your workplace to share clinical information and/or that you do not share any identifying information.
Participants receive a certificate of attendance at the completion of the course. Intern psychologists should be able to include our courses in their required hours of training and other mental health professionals should be able to claim CPD hours for this training. Professional bodies such as the Australian Psychological Society and the Australian Association of Social Workers, no longer accredit training, but reply on members to monitor their own CPD requirements. This training has previously been endorsed by the Australian Psychological Society, the Australian Association of Social Workers and the Australian College of Mental Health Nurses. While we have designed the training with the self-reporting CPD requirements for most mental-health professional bodies in mind, we CANNOT guarantee that this training meets the requirements for your particular professional body.